How Do Leadership Styles Impact Patient Care And Patient Outcomes The Importance of Empathy in the Workplace

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The Importance of Empathy in the Workplace

Even the best nurses, however, can learn tools to improve their thinking. In fact, most people who score high on tests in the area of ​​comprehension often don’t know what they’re doing; they just know that they like people, they like to work with and help people, and treat people as people.

In a recent presentation to doctors about mental health in New York City, the audience agreed that doctors make more sense at times – for their patients. When asked about using empathy with colleagues or with family or with themselves, the audience seemed sure that they could do better.

What is empathy?

Empathy is the ability to put oneself in the shoes of another person. The advantages of psychology mean: The quality of thinking and understanding other people’s situation in the present moment – their thoughts, feelings, actions (emotions) – and communicate to the person. So you know what they’re thinking, or at least you think you know what they’re going through, and you communicate that to encourage the conversation or clarify things.

Empathy is an Emotional Intelligence (EI) ability. In the field of Emotional Intelligence, there are four groups of intelligence and eighteen abilities. The four categories are:

– Personal Knowledge

– Personal Management

– Social Awareness

– Relationship management

Empathy falls under Social Awareness. This skill shows a person’s ability to connect with others and interact with them which is important in building and maintaining relationships. Without the ability to understand what the other is going through, our relationship remains superficial and lacks the depth and richness that occurs when we share feelings. The road is lost.

Why is Empathy important?

Without empathy, people tend to go through life without thinking about what others think or what they think. We all have different thoughts. We all have feelings, aches and pains, joys and sorrows. And we have very little when we only see our own perspective. Without taking the time to evaluate others, it is easy to think and jump to conclusions. This often leads to misunderstandings, negative feelings, conflicts, bad behavior and divorce. People do not hear or understand.

A user reported that a radio station recently surveyed its listeners to see if they knew they were in love and they answered that they knew they were in love when they heard it. In a survey with employees about what makes a good leader, people felt like their boss listened to them. This is a big problem. When leaders and parents and teachers listen, really listen, use empathy to understand what the person is thinking or feeling without trying to change them or fix them or solve their problems , the person feels valued as a human being. And when people feel valued, they feel safe. They think they are important. And this means they have the freedom to be themselves and do their work. In other words, employees are more productive when they feel valued.

The Power of Empathy

When you use empathy to understand why someone is angry or when a child is acting out, for example, you will learn that something is happening at home that is making them angry. pressure, for example, their mother is sick, or the child does not have food at home. eat and be hungry. Don’t forget about other people’s feelings or be defensive, you can ask about their behavior or emotional state. There should also be discipline or consequences for their behavior, but by using understanding first, the person feels valued and heard and therefore, will be easy again accept responsibility for their actions.

Empathy is the missing link in families, in our schools, and in our workplaces. As we grow up, most children can be mean to each other. If we start teaching understanding in elementary school and middle school, then maybe we will grow love and patience and understanding between each other.

Empathy and Compassion

Compassion means caring. It is the desire “to alleviate the suffering.” To be patient, we need to be careful or the person will not express their feelings. They will not be safe to open for us. Without compassion, we will not take the time to listen to others. We will not bother to ask them about their experience. We will not care what they think or feel. Compassion is essential to understanding.

Challenges to Empathy

How to be empathetic? Why don’t we do it more often?

1. For one thing, he wants us to listen carefully. Most of us live in our heads; we have our process. We are busy. So we don’t listen to what others think or feel. To improve, we need to know ourselves and know more about others. For example, the next time you ask someone how they are doing, listen to their answer. Do you believe them? Are they real? Ask yourself if you are eager to learn more. If so, ask them a question or share your observations.

2. It takes time. In our fast-paced world, people just keep moving. Empathy requires us to stop and take time to care. “What happened to you; you look like you have something on your mind?”

3. Your self-esteem gets in the way. When your mind is busy with negative thoughts about you, then you have no real space to come to others. Most people think that they are interested but when you think about what you think about when you listen to the person, you will find that you are busy thinking about you – what the person thinks about you, if they like you , you should be. do something else, or you won’t help them…blah, blah, blah.

4. There is a history of you that you carry as baggage. The longer you know someone, the more history you have with them, the harder it is to let go and just be with them. You have created one preconditioned response that you need to be aware of and let go of to truly open up a connection with this person. Look at them with new eyes. Leave your bag at the door. Tell a new story about your relationship. This is not easy.

5. You are a problem solver. You believe that if someone tells you something that you will have to fix it for them. This is not empathy. This is about you, not them, and you have to impress or be right. It removes the responsibility of solving problems them matter and put in you back It diminishes the person and makes them feel devalued.

Empathy is a choice. We must choose to improve, care, leave ourselves, and bridge the differences between us – generation, culture, religion, health, etc. Empathy allows us to be fully human and allows others to be the same.

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